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Can't pay for membership

Hot Rod
Posts: 7
‎09-04-2018 09:05 PM

I tried buying membership for this month online. When it tried to authorise the payment it says something along the lines of 'the system is currenly down, try again later'.

 

Will this be fixed soon?

 

Also, I tried paying 2 or 3 times but the same message pops up, will I be charged for each time I tried to pay?

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Re: Can't pay for membership

The Legend
Posts: 13,647
‎09-04-2018 09:16 PM

There seems to be something wrong with the website at the moment.

Many links that should go to other places keep reverting back to the home page.

This may also be relvant to your problem with renewing membership.

I've reported the issue to 48 support.

Have you tried buying membership via the app in case that works?

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Can't pay for membership

Hot Rod
Posts: 7
‎09-04-2018 09:25 PM

I just tried now and it worked.

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Re: Can't pay for membership

Average Joe
Posts: 3
‎09-04-2018 09:29 PM
I've been trying it for the last 20 minutes and it doesn't. From my mobile and my laptop it's like a never ending loop
Posted from Generic Android 2.0
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Re: Can't pay for membership

Hot Rod
Posts: 7
‎09-04-2018 09:51 PM

Maybe you should wait a while before you try again. I tried again after 40mins and it worked.

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Re: Can't pay for membership

The Legend
Posts: 13,647
‎09-04-2018 11:12 PM

Or if you're trying the website then try the app instead - or vice versa.

As I mentioned above there seem to be some general problems with the website and maybe these are also affecting membership purchases too?

If necessary log a support ticket with 48 support - see the link in my signature below and if that doesn't work then email support@48months.zendesk.com

 

Glad it eventually worked for you @darijadaca



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Can't pay for membership

Average Joe
Posts: 3
‎09-04-2018 11:50 PM
Thanks for the advice. I've tried changing my plan on the laptop, mobile browser and app but I just can't. I clicked the link in dalyer's signature for support but it takes me to the order a sim page.
Posted from Generic Android 2.0
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Re: Can't pay for membership

The Legend
Posts: 13,647
‎10-04-2018 12:35 AM
So email support as I advised above.
There are obviously problems with the website at the moment.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: Can't pay for membership

Average Joe
Posts: 3
‎10-04-2018 12:39 AM

will do, thanks

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Re: Can't pay for membership

Average Joe
Posts: 1
‎10-04-2018 02:34 PM
Can't seem to get top up, I hv changed my credit card and followed all d links for changing my details.
Posted from Asus ASUS_Z00AD
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