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Charged twice for top up

Hot Rod
Posts: 5
‎13-07-2017 07:46 AM
I got charged twice for topping up last nit.. can I get refunded please?
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Re: Charged twice for top up

The Legend
Posts: 13,736
‎13-07-2017 08:02 AM
You probably bought two memberships or add-ons by mistake?
Your My History page should clarify.
Contact 48 support to see if they can refund you for the extra one.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Charged twice for top up

The Legend
Posts: 13,736
‎13-07-2017 01:31 PM
Did that help at all @laurencetownlass?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Charged twice for top up

Hot Rod
Posts: 5
‎13-07-2017 04:49 PM
Hi, I have tried and can't get into 48 support? Is there a contact no. To ring?
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Re: Charged twice for top up

[ Edited ]
The Legend
Posts: 13,736
‎13-07-2017 04:54 PM

You can contact them here (option #3) or using the chat facility:

 

http://www.48months.ie/help#ask-a-48-agent

 

There is no number to call as all support is done online.

 

What did your My 48 and My History pages say?

 

http://www.48months.ie/my-48

http://www.48months.ie/my-48/my-history

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Charged twice for top up

The Legend
Posts: 13,736
‎14-07-2017 07:34 AM
Any update @laurencetownlass?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Charged twice for top up

Hot Rod
Posts: 5
‎15-07-2017 08:55 AM
Hi there,
I am going to get refunded in the next few days.
Many thanks for all ur help.
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Re: Charged twice for top up

The Legend
Posts: 13,736
‎15-07-2017 10:00 AM
Great, glad you got sorted @laurencetownlass.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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