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Hot Rod
Posts: 5

Charged twice for top up

I got charged twice for topping up last nit.. can I get refunded please?
Posted from Apple iPhone
The Legend
Posts: 11,316

Re: Charged twice for top up

You probably bought two memberships or add-ons by mistake?
Your My History page should clarify.
Contact 48 support to see if they can refund you for the extra one.

Hope this helps.


If this answers your question then please mark your question as solved - see here.
Posted from Xiaomi Redmi Note 3
The Legend
Posts: 11,316

Re: Charged twice for top up

Did that help at all @laurencetownlass?


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Posted from Xiaomi Redmi Note 3
Hot Rod
Posts: 5

Re: Charged twice for top up

Hi, I have tried and can't get into 48 support? Is there a contact no. To ring?
Posted from Apple iPhone
The Legend
Posts: 11,316

Re: Charged twice for top up

[ Edited ]

You can contact them here (option #3) or using the chat facility:

 

http://www.48months.ie/help#ask-a-48-agent

 

There is no number to call as all support is done online.

 

What did your My 48 and My History pages say?

 

http://www.48months.ie/my-48

http://www.48months.ie/my-48/my-history

 

Hope this helps.



If this answers your question then please mark your question as solved - see here.
Posted from Xiaomi Redmi Note 3
The Legend
Posts: 11,316

Re: Charged twice for top up

Any update @laurencetownlass?


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Posted from Xiaomi Redmi Note 3
Hot Rod
Posts: 5

Re: Charged twice for top up

Hi there,
I am going to get refunded in the next few days.
Many thanks for all ur help.
Posted from Apple iPhone
The Legend
Posts: 11,316

Re: Charged twice for top up

Great, glad you got sorted @laurencetownlass.


If this answers your question then please mark your question as solved - see here.
Posted from Xiaomi Redmi Note 3