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Credit on phone

maryodea
Visitor
I topped up about two hours ago and it confirmed I was successful and it shows the credit but when I try and make calls or send texts it's telling me I need to too up! Anyone have ideas pls?
2 REPLIES 2

dalyer
The Legend
The Legend

What do you mean by topped up?

You topped up your cash credit balance, you bought membership or you bought an add-on?

Memberships only start at midnight when any previous membership has expired.

What does your My48 home page say about your current membership status, expiry date and allowance/cash credit balances?

Is there any "next" membership and start date listed?

What does your My History page say about recent payments/topups/purchases?

My suspicion is that you have used up your current membership calls/texts allowances and you need to buy add-ons to tide you over until the current membership expires and you can use a new membership and its allowances.

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Did that help at all?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.