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Forgot password reset problem

[ Edited ]
Average Joe
Posts: 1
‎10-05-2018 10:58 AM

Reset facility is not working- when email details are entered the following message results:

 

Uh oh
Something’s happened that no-one was expecting. Sorry about that!

 

Tried it many times today and got the same result.
I'm posting for a friend who wants to access their account and renew membership.

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Re: Forgot password reset problem

Crew Member
Posts: 30
‎10-05-2018 12:04 PM

Hello @hhart

 

We're currently experiencing issues with our website for top-ups and signing into My48.

 

Our engineers are still investigating and the issue should be fixed ASAP.

 

Sorry for any inconvenience caused.

 

All the best

 

Conor @ the 48 care crew

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Re: Forgot password reset problem

[ Edited ]
The Legend
Posts: 13,386
‎10-05-2018 04:42 PM

Seems to be ok now?
Although the problem that I reported a while ago persists.
E.g. on the mobile site while NOT logged in ... go to a thread then click Add Comment, it takes you to the login page, login and you get this because there's an extraneous forward slash in the relevant URL (/https://community.48months.ie/...).

Not Found
The requested URL /https://community.48months.ie/t5/forums/mobileforumtopicpage.simpleboardmessageview:checkemailverifi... was not found on this server.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Forgot password reset problem

[ Edited ]
The Legend
Posts: 13,386
‎10-05-2018 11:42 PM

Actually even the original login/password retrieval problem seems to have returned on the mobile version of the site this evening?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Highlighted

Re: Forgot password reset problem

Crew Member
Posts: 30
‎11-05-2018 10:20 AM

Hello @dalyer

 

Kevin is going to reply to the ticket you have got open about that issue

 

He got word back from Lithium

 

All the best @dalyer

 

Conor @ the 48 care crew

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