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Forgot username and password

Average Joe
Posts: 3
‎14-07-2018 06:56 PM
Hiya

Perhaps someone can offer guidance. My friend has forgotten her username and her password. She's out of credit and can't add any. Any ideas?
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Re: Forgot username and password

The Legend
Posts: 13,939
‎14-07-2018 08:49 PM
Her username is her email address.
And the login form offers an option to retrieve forgotten login credentials.
If all else fails then she needs to contact 48 support on support@48months.zendesk.com
In the meantime you could buy her membership via the gift shop and she could reimburse you if she's stuck.

https://www.48months.ie/giftshop

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Forgot username and password

The Legend
Posts: 13,939
‎15-07-2018 10:48 AM
Did that help at all @mogwinnya?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Forgot username and password

Average Joe
Posts: 3
‎15-07-2018 05:06 PM
Yes sir.

I ended up gifting her the credit. Thanks for your guidance.

Mogwinnya
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Re: Forgot username and password

The Legend
Posts: 13,939
‎15-07-2018 05:12 PM
Did she manage to get her login details though?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Forgot username and password

Average Joe
Posts: 3
‎15-07-2018 05:22 PM
No. We kicked the can down the road. She's happy so long as she has credit. The fact that I'm gifting it to her is a bonus ( for her). Thanks again for the help

Mogwinnya
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Re: Forgot username and password

The Legend
Posts: 13,939
‎15-07-2018 05:37 PM
If she knows her email address but not her password then she just needs to click the reset password link on the login page.
If she has forgotten both then she needs to contact 48 support.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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