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How are other charges payed

Average Joe
Posts: 3
‎03-12-2016 04:05 AM
I'm new to 48 and quite happy so far.My membership is automatically renewed every month.

For othr charges,out of bundle,say 11811 for example.I know that these cost extra, but ,How are these charged ?

Does 48 have the power to take these charged from my bank account ?

Or Do we need to have additional credit to make these calls ?

Thank you
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Re: How are other charges payed

The Legend
Posts: 13,292
‎03-12-2016 07:34 AM

48 does not take any money from your bank account to pay for these.

They are charged to your cash credit balance.

If you have no cash credit on your account or run out of it then you can no longer use such services until you topup your cash credit balance again yourself.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.

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Re: How are other charges payed

The Legend
Posts: 13,292
‎03-12-2016 07:34 AM

48 does not take any money from your bank account to pay for these.

They are charged to your cash credit balance.

If you have no cash credit on your account or run out of it then you can no longer use such services until you topup your cash credit balance again yourself.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Note 3
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Re: How are other charges payed

The Legend
Posts: 13,292
‎03-12-2016 07:35 AM

The only way 48 can pull money from your bank account is if you have membership auto renewal enabled on your account.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Note 3
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Re: How are other charges payed

Average Joe
Posts: 3
‎03-12-2016 07:45 AM
Great.Now I know when I have to ring those numbers which ones are free, because I don't intend on topping up outside my membership payment.
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Re: How are other charges payed

The Legend
Posts: 13,292
‎03-12-2016 12:10 PM

That's correct.

If you just buy membership and don't topup your cash credit balance the boost your can ever spend is the cost of membership.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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