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I can't by membership

Average Joe
Posts: 2
‎01-06-2017 10:16 PM
 
Posted from Samsung SM-G900F
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Re: I can't by membership

The Legend
Posts: 14,050
‎01-06-2017 10:26 PM

You'll need to post more details if you want advice.

How are you trying to buy membership?

Using the app? On the website? By text?

What happens/goes wrong?

Any error messages?

Is this your first time trying to buy membership or has it worked OK before now?

Are your registered card details still correct or do they need to be updated - e.g. because you had a new card issued recently?

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: I can't by membership

Average Joe
Posts: 2
‎01-06-2017 10:45 PM
I put through as always all my details by online and i got the answear my passcode is blocked.thanks
Posted from Samsung SM-G900F
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Re: I can't by membership

The Legend
Posts: 14,050
‎01-06-2017 10:55 PM

Sorry I don't understand your post.

Can you clarify what the problem is and maybe answer the questions that I asked above?

What passcode are you referring to?

What is the verbatim error message that you got?

Thanks.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: I can't by membership

The Legend
Posts: 14,050
‎02-06-2017 09:23 AM

Any update @natalija666?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: I can't by membership

Average Joe
Posts: 2
‎02-06-2017 02:33 PM
Hi just topped up my phone when I try to ring someone it says call failed
Posted from Apple iPhone
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Re: I can't by membership

The Legend
Posts: 14,050
‎02-06-2017 03:26 PM

You'll need to post more info if you want assistance.

What exactly do you mean by "topped up"?

You bought a membership?

You bought an add-on?

You topped up your cash credit balance?

What does your My 48 page say about your current membership status, expiry date and allowance balances?

Can you call any numbers at all?

Can you receive calls?

Can you send/receive texts?

Are you new to 48 or have you been here for a while with everything working before now?

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: I can't by membership

The Legend
Posts: 14,050
‎02-06-2017 09:54 PM

Any update @carolyavas?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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