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Left 48: is account cancelled & no longer facing charges?

AngelaM6569
Newcomer

‎14-02-2024 12:47 PM - last edited on ‎14-02-2024 01:11 PM by The Legend

Hi there, I recently cancelled my account with 48 and I want to be sure that I am still not paying for it? I dont have a direct debit coming from my account, but It may be coming from my card. Can you please confirm to me that I have now left 48 and that I am not paying anymore?

 

Angela

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dalyer
The Legend
The Legend

‎14-02-2024 01:08 PM - edited ‎14-02-2024 01:11 PM

How exactly did you "cancel" your account?

If you never had membership auto-renewal enabled or did have but switched it off when leaving 48 then there's no way that you can be charged anything going forward.

If you have ported your number from 48 to another provider then even if auto-renewal was left switched on then nothing will be charged.

You should log into your old 48 account and check that auto-renewal is off and your card details removed just in case.

You should also contact 48 support if you are still concerned about this.

See the link in my signature below or email them at support@48months.zendesk.com

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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