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Mates Rates

My friend ordered me a "mates rates" sim and it has been activated but I didn't get the €10 free credit??
1 ACCEPTED SOLUTION

dalyer
The Legend
The Legend
Did you buy a membership yet?
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

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12 REPLIES 12

dalyer
The Legend
The Legend
Did you buy a membership yet?
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer
The Legend
The Legend
Meant to include this in my post:

http://community.48months.ie/t5/Most-Popular-Questions/Mates-Rates/m-p/38
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Thanks so much !!!!

Did that explain it?

Was the problem that membership had not been purchased?

Once it was did the credit appear?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Yes that sorted it!!!😊

OK - glad you got sorted.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

coylo
Newcomer
I got my mate a SIM and he topped up 10euro and got his membership but we didn't get are extra 10euro can you help

Was it definitely a Mates Rates SIM ordered through 

 

http://www.48months.ie/kickback/what-is

 

If it was an you followed the Mates Rates process then you need to contact 48 support:

 

http://www.48months.ie/help/ask-agent

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

coylo
Newcomer
Definitely was