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Membership not working

Average Joe
Posts: 1
‎13-11-2018 11:40 PM
I bought a new membership and it says it’s after starting and then when I ring someone it’s still saying “your monthly membership has run out” ?????
Posted from Apple iPhone
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Re: Membership not working

The Legend
Posts: 14,177
‎14-11-2018 12:16 AM
Several others have reported the same thing in the past few days.
You'll have to contact 48 support and ask them for assistance.
See the link in my signature below.
Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: Membership not working

The Legend
Posts: 14,177
‎14-11-2018 09:49 AM

Did that help at all @kevinm12?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Membership not working

Average Joe
Posts: 1
‎14-11-2018 10:08 AM
I have the same issue, cant call or send texts, 2 days now without my phone and no line of sight to this issue been fixed other than is could be "another 24hours" People need to be compensated as ridiculous at this point
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Re: Membership not working

The Legend
Posts: 14,177
‎14-11-2018 10:09 AM

@ballymac15 wrote:
no line of sight to this issue been fixed other than is could be "another 24hours" 

 

Is that what support have told you?
I agree that it's crazy that these problems (and those with the app) are persisting for almost a week now.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Highlighted

Re: Membership not working

The Legend
Posts: 14,177
‎14-11-2018 03:04 PM

See here @kevinm12 and @ballymac15

 

http://community.48months.ie/t5/Memberships/Membership/m-p/51187/highlight/true#M3012



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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