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Membership overcharging

Average Joe
Posts: 1
‎27-03-2019 04:37 PM
When I top up by €20 and choose membership for €15 instead of having €5 balance I have €4:75 why is this??
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Re: Membership overcharging

[ Edited ]
The Legend
Posts: 14,604
‎27-03-2019 05:51 PM

You mean EVERY time you topup/buy membership?

You seem to be using an iPhone?

If so then these have an unfortunate habit of sending UK SMS messages behind the scenes to activate certain services and each of those costs 25c.

This is down to the stupid way that Apple do things unfortunately.

Conect 48 support and ask them where the 25c is going and it should clarify matters.

See the link in my signature below.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Membership overcharging

The Legend
Posts: 14,604
‎27-03-2019 08:51 PM
Did that help at all @adamf?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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