Membership!!

[hayder73]

Dear Sir / Madam,

I just Bought membership today but didnt recieve anything!! Could you please fix that problem??

Kindest regards

[mazaw]

I'm still waiting for the 60 euro to come into my phone!!!  To answer your question my membership ran out on the 13th August and I bought newmembership on the 14th August but I still cannot use my phone!!!  Why???  Please get this sorted as I need to use my phone urgently!!!

[dalyer]

You need to contact 48 support as I suggested much earlier,

http://www.48months.ie/help#ask-a-48-agent

Any chance you got barred for breaching the fair usage limits and you need to contact them to get the ban lifted?

[mazaw]

I tried to contact them but keep being sent back to you!!! I'm really getting very frustrated now and want you to sort this out for me very fast!!!

[dalyer]

Don't understand what you mean.
If you have a query open with support then it should be visible in your online account and you should use that to communicate with support to get this issue resolved.
I don't know what you mean about getting sent back here.
This is the community forum.
I don't work for 48 so can't solve your problem.
All I can do is offer advice.
In this case I don't understand what the problem is with your newly purchased membership so I can't offer any further advice.
So you really need to get back onto 48 support on your existing or a new support request and sort it out through them.

Hope this helps.

[mazaw]

I just want to let you know that I got it sorted!!  The 60 euro was actually in my credit  instead of my membership.  I bought my new membership from my credit balance so now my phone works again!  Thanks for your help.

[dalyer]

Glad you got it sorted but my very first reply to your original query specifically asked if this might be the case - ie that you perhaps topped up your cash credit balance rather than buying membership. So if you had read that properly and replied accurately then you could have saved yourself a lot of hassle and delay. Oh well... Anyway if you have no current membership then you don't have to wait until midnight as a newly purchased membership will start immediately.

[mazaw]

Yes I know I was getting very frustrated but, not to worry, my phone is working again so I'm happy.  I didn't have to wait because as soon as I bought my new membership I was able to make calls right away

.

Anyway, thanks again for all your help and advise!

[farawla]

I bought my membership on Monday 10euro Guido but I didn't receive the full offer I only got 300mins calls unlimited texts and 20mins landline I dont have Internet or the 60mins landline
and the offer says 300mins calls unlimited texts 1gb internet 60mins landline
can you fix this problem for me please I really need the Internet

[dalyer]

You already posted about this here and I suggested that you probably need to contact 48 support to get them to advise

http://community.48months.ie/t5/Memberships/membership/m-p/37807