Impossible to tell without some info from support.
Although it hasn't impacted me yet I have asked support about it and (again) about the app login problem but I haven't heard anything back yet.
Unfortunately things really seem to be going downhill lately...
Just a quick update I contacted live chat on Monday afternoon and the rep activated my membership,though I still can't log into the app,suggest anyone on the same boat does the same
That's good to know.
Thanks for posting that as it may help others.
I don't understand.
How can what be fixed?
As far as I can tell from your post...
You bought a membership - and presumably made use of the membership allowances for the following month.
After a month your membership expired as is normal.
At that stage you needed to buy a new membership to continue to be able to make calls etc.
You have to do this manually unless you enable membership automatic renewal on your My48 account page in which case your membership will be automatically renewed each month.
If that doesn't explain matters then please post back and clarify what exactly your problem is.
Hope this helps.