Showing results for 
Search instead for 
Do you mean 
Reply

Monthly mem on the double

Average Joe
Posts: 1
I paid my May membership twice in error ; just see from bank statement it went through twice
Just paid my June membership this morning ; it's due 11th and my membership saying it's in credit and expires 11th June.
Can the double payment in May be refunded?
Will payment I made today be processed for coming month?
Posted from Apple iPhone
Reply
0 Likes

Re: Monthly mem on the double

The Legend
Posts: 12,824

Contact 48 support.

They may be able to arrange a refund for any membership that was mistakenly purchased and which has not yet started.

 

http://www.48months.ie/help#ask-a-48-agent

 

But remember that if you buy additional memberships in advance you don't lose out because they will stack to kick in when your current membership (and any stacked memberships) have run their course and expired. You don't "lose" the additional payment.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Reply
0 Likes

Re: Monthly mem on the double

Average Joe
Posts: 4
I just topped up 2 weeks early' I thought I would get my calls back. This happened before and I lost out, will I hang on to top up slip ? And can my calls be resumed ?
Posted from Vodafone 875
Reply
0 Likes

Re: Monthly mem on the double

[ Edited ]
The Legend
Posts: 12,824

What exactly did you top up?

You topped up your cash credit balance or you bought a new membership?

One way or another I can't see how you lose out.

If you bought a new membership then it will have stacked to kick in when your current one expires.

 

How do you think that you lost out before?

 

What does your online account say about your current membership, expiry date and allowance balances?

If you have used up your current membership allowance balances then the only way to use the relevant services is to buy add-ons.

Buying a membership doesn't help as it will just stack to kick in when the current membership expires and you don't get access to the new membership allowances until then.

 

I don't understand your question about hanging onto the topup slip. 

Maybe you can explain?

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Reply
0 Likes

Re: Monthly mem on the double

Average Joe
Posts: 4
Hey guys' I'm not sure I understand this so well! So you're saying I'm topped up for next month ? How do I get calls back or what is add on's ? We just had a death in the family and I need to be in touch now more than ever! Thanks for your help ! P.
Posted from Vodafone 875
Reply
0 Likes

Re: Monthly mem on the double

The Legend
Posts: 12,824

Log into your online account.

What does it say about your current membership, expiry date and allowance balances?

Does it say anything on the right hand side of the page under Membership Planner about a "next" membership and start date?

If you have a current membership but have used up your calls or other allowances then to use these services you need to buy one or more add-ons to cover these services until the current membership expires:

 

http://www.48months.ie/membership-plans/add-ons

 

Hope this helps.

 

P.S. Condolences on your loss.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Reply
0 Likes

Re: Monthly mem on the double

Average Joe
Posts: 4
Thank you for your help with this, kind regards p.
Posted from Vodafone 875
Reply
0 Likes

Re: Monthly mem on the double

The Legend
Posts: 12,824

No problem.

If anything still doesn't make sense then post the details that I asked for in the previous posts and it should clarify matters.

 

Thanks.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Reply
0 Likes

Re: Monthly mem on the double

Average Joe
Posts: 4
Again thanks guys :-)
Posted from Vodafone 875
Reply
0 Likes
Announcements
If you haven't already registered, now is a good time to do so. Register now >>

Order a free SIM
Earn some extra credit or cash with MatesRates!
Unlock your phone
Ask the community