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Moving number and keeping credit

andrearourke
Newcomer
Hi, I have bought a new phone which require's a different son than my old one. I have the new son in my phone now from 48 what I would like to know is if I move keep my old number onto the new son wi
3 REPLIES 3

andrearourke
Newcomer
Onto the new sim can I also keep my phone credit from old son to new 1

In this case you should have ordered a replacement rather than a new SIM.

In that case when you activate the replacement SIM it replaces your old SIM and carries over your existing account/number/membership/credit etc.

 

Change my SIM

 

Sounds like you ordered a new SIM?

If that's the case then it will not be linked to your existing account/number/membership/credit etc. and you will have to contact 48 support and ask them if they can transfer these over to the new SIM.

See the link in my signature.

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Did that help at all @andrearourke?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.