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No credit

Coach
Posts: 10
‎27-10-2016 04:24 PM
Just signed up with 48. Took cc details, all OK. Told me I had the Guido package. Tried to phone bit tells me I've no credit. Help!
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Re: No credit

The Legend
Posts: 13,292
‎28-10-2016 02:15 AM

You mean you bought Guido membership for €10 AND you topped up your cash credit balance by €10 so you spent a total of €20?

Membership gives you certain mobile and landline call minutes, texts and data allowances.

Some other services are charged from your cash credit balance.

1890 calls cost 50c per minute.

If you made a 1890 call and €9 of your €10 cash credit disappeared then you presumably called a 1890 number for about 18 minutes.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.

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Re: No credit

The Legend
Posts: 13,292
‎27-10-2016 04:33 PM

What does your My 48 page say about your membership status?

 

https://www.48months.ie/my-48

 

What sort of number are you trying to call?

Some services are not covered by membership/add-on allowances and are charged from your cash credit balance.

E.g. international calls/texts, MMS/picture messages, calls to special numbers such as 1850/1890 numbers etc.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: No credit

Coach
Posts: 10
‎27-10-2016 07:36 PM
Paid member. Added €10 credit, signed up for Guido, made 1 call to an 1890 number, used almost €9! When does Guido kick in?
Posted from Vodafone Smart Ultra 6
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Re: No credit

The Legend
Posts: 13,292
‎28-10-2016 02:15 AM

You mean you bought Guido membership for €10 AND you topped up your cash credit balance by €10 so you spent a total of €20?

Membership gives you certain mobile and landline call minutes, texts and data allowances.

Some other services are charged from your cash credit balance.

1890 calls cost 50c per minute.

If you made a 1890 call and €9 of your €10 cash credit disappeared then you presumably called a 1890 number for about 18 minutes.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: No credit

Coach
Posts: 10
‎28-10-2016 09:48 AM
Ah! Now I understand. Many thanks for the responses.
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Re: No credit

The Legend
Posts: 13,292
‎28-10-2016 11:20 AM

Glad it helped.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Note 3
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