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Coach
Posts: 10
Accepted Solution

No credit

Just signed up with 48. Took cc details, all OK. Told me I had the Guido package. Tried to phone bit tells me I've no credit. Help!
Posted from Vodafone Smart Ultra 6
The Legend
Posts: 11,022

Re: No credit

What does your My 48 page say about your membership status?

 

https://www.48months.ie/my-48

 

What sort of number are you trying to call?

Some services are not covered by membership/add-on allowances and are charged from your cash credit balance.

E.g. international calls/texts, MMS/picture messages, calls to special numbers such as 1850/1890 numbers etc.

 

Hope this helps.



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Coach
Posts: 10

Re: No credit

Paid member. Added €10 credit, signed up for Guido, made 1 call to an 1890 number, used almost €9! When does Guido kick in?
Posted from Vodafone Smart Ultra 6
The Legend
Posts: 11,022
Solution
Accepted by sheena48 (Community Manager)
‎02-11-2016 03:18 PM

Re: No credit

You mean you bought Guido membership for €10 AND you topped up your cash credit balance by €10 so you spent a total of €20?

Membership gives you certain mobile and landline call minutes, texts and data allowances.

Some other services are charged from your cash credit balance.

1890 calls cost 50c per minute.

If you made a 1890 call and €9 of your €10 cash credit disappeared then you presumably called a 1890 number for about 18 minutes.

 

Hope this helps.



If this answers your question then please mark your question as solved - see here.
Posted from Xiaomi Note 3
Coach
Posts: 10

Re: No credit

Ah! Now I understand. Many thanks for the responses.
Posted from Vodafone Smart Ultra 6
The Legend
Posts: 11,022

Re: No credit

Glad it helped.



If this answers your question then please mark your question as solved - see here.
Posted from Xiaomi Note 3
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