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No service abroad

Average Joe
Posts: 2
‎30-07-2017 11:16 AM
Hi, I am currently abroad and will be for the next two weeks.
I am now in Poland, and will be in Czech Rep. Austria, Slovenia and Hungary, all of which are covered under 48's roaming plan.
Unfortunately, I have not been able to get service. I have am iPhone 5S and am on the Guido membership, how can I rectify this issue?
Thanks,

Aisling
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Re: No service abroad

Community Manager
Posts: 25
‎31-07-2017 11:12 AM

Hi Joe, you said you had an iPHone so for starters can you try the follwong to get connected 

 

1 - Can you disable 3G/4G on your handset and try connecting to a network.

2 - If above fails, go to the Settings/Phone/SIM Applications and select When Abroad/Network Selection/Manual/International - Roaming profile. Then search manually for a network and try to connect. Any Network will do 

 

Kevin

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Re: No service abroad

The Legend
Posts: 13,643
‎31-07-2017 11:12 AM

Could be this.

 

http://community.48months.ie/t5/Phones/Carrier-settings/m-p/46462#M1300

 

Unfortunately Apple don't make it easy to use iPhones while roaming on some networks.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: No service abroad

The Legend
Posts: 13,643
‎31-07-2017 11:13 AM

My post crossed with Kevin's.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: No service abroad

Community Manager
Posts: 25
‎31-07-2017 11:15 AM

Apologies Dalyer, Thought you were on holiday Smiley Happy 

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Re: No service abroad

The Legend
Posts: 13,643
‎31-07-2017 09:38 PM

Did that help at all @aismcl?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: No service abroad

Average Joe
Posts: 2
‎01-08-2017 05:18 AM
I can follow those instructions, but after SIM applications I can't actually select 'When Abroad', it's an option but not one that I can click on ...
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Re: No service abroad

The Legend
Posts: 13,643
‎01-08-2017 10:10 AM
As I said you may have to be persistent and try many times before it works.
Switching airplane mode on and off and then trying may help.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: No service abroad

The Legend
Posts: 13,643
‎02-08-2017 05:15 PM
Did that help at all @aismcl?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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