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Problem

Average Joe
Posts: 2
I have the Mitch and I got no texts. Haven't sent any since it renewed and my account says I have none left. Phone won't allow any to send
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Re: Problem

The Legend
Posts: 12,553
What does your My 48 account page say about your current membership status and expiry date?
Does it list a "next" membership?

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Problem

The Legend
Posts: 12,553
Any update @brianom95?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Problem

Average Joe
Posts: 2
Sorry for the delay.

It says my Mitch expires Nov 6th and is automatically renewing to Mitch on Nov 7th. Still have not been allowed to send a single text this month.
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Re: Problem

The Legend
Posts: 12,553

OK - you need to contact 48 support about this so.

See here - option 3 or the chat facility:

 

http://www.48months.ie/help#ask-a-48-agent

 

For some reason some users seem to end up not getting their correct membership allowance balances from time to time.

I have no idea why this happens as I would have expected all of this to be totally automated and reliable...

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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