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Problems with my account

Hot Rod
Posts: 5
‎06-09-2018 02:19 PM

Got text message from you to say that there was a problem with my membership payment, I phoned bank and they said no problem from their end so can you explain why this should happen.  I now cannot obviously use my phone

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Re: Problems with my account

Hot Rod
Posts: 5
‎06-09-2018 04:38 PM

Thanks for replying getting fed up with 48 as unable to get help, have never had mobile broadband so think I will have to go with another provider.

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Re: Problems with my account

The Legend
Posts: 14,031
‎06-09-2018 03:25 PM
You'll need to contact 48 support about this.
Nobody here on the community forum will be able to sort it out for you.
See the link in my signature below.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Problems with my account

Hot Rod
Posts: 5
‎06-09-2018 04:38 PM

Thanks for replying getting fed up with 48 as unable to get help, have never had mobile broadband so think I will have to go with another provider.

Posted from Apple iPad
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Re: Problems with my account

The Legend
Posts: 14,031
‎06-09-2018 05:21 PM
You should be able to get immediate help using the chat support facility from the link in my signature.
If you never had data working then you probably didn't configure your internet/APN settings correctly.
See here for instructions on how to do this:

http://community.48months.ie/t5/The-Knowledgebase/My-Internet-is-not-working/ta-p/45928

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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