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Roaming

Average Joe
Posts: 4
‎14-05-2017 11:01 PM
What is happening. I am going to Spain on 24th June. Will I be able to make phone calls.

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Re: Roaming

[ Edited ]
The Legend
Posts: 13,294
‎15-05-2017 09:39 PM

Yes you can buy any membership that you want each month.

You just need to ensure that you buy a Guido membership on the membership renewal date nearest to your departure date if you want to be able to use your 48 SIM while roaming abroad in the EU.

A month on from when the Guido membership activates it expires and you can revert to Don membership.

Memberships always run for a month and cannot be terminated prematurely and replaced by a new membership.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.

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Re: Roaming

The Legend
Posts: 13,294
‎14-05-2017 11:48 PM

Did you read this?

 

EU Roaming Update

 

If you buy a Guido membership on or after 13th June that starts on or before 24th June then you'll be fine and will be able to use your membership allowances while roaming for mobile calls, texts and data at no extra charge (i.e. no EU roaming add-ons or extra cash credit needed).

If not then you won't be able to use your phone while abroad.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Roaming

[ Edited ]
The Legend
Posts: 13,294
‎15-05-2017 09:05 AM

Did that help at all @emg13?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Roaming

Average Joe
Posts: 4
‎15-05-2017 10:46 AM
Ok. But what about the Don is that covered for travel to Spain after 24th June. Eddie
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Re: Roaming

The Legend
Posts: 13,294
‎15-05-2017 10:53 AM

No - as explained above and in the link that I posted.

After 13th June the only membership that will work while roaming in the EU is Guido.

And it must be a Guido membership bought and started on or after 13th June.

As explained in the announcement if you normally use a membership other than Guido then you will need to buy a Guido membership (on or after 13th June and which starts on or after 13th June) in advance of travelling if you want to use your 48 SIM while roaming in the EU.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Roaming

[ Edited ]
The Legend
Posts: 13,294
‎15-05-2017 04:39 PM

Did that help at all @emg13?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Roaming

Coach
Posts: 10
‎15-05-2017 09:19 PM
I will take it you can stay on Don membership till I'm going away in September, then You can switch back to Don membership after you come back from holidays, I'm taking this is right????
Posted from Apple iPhone
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Re: Roaming

[ Edited ]
The Legend
Posts: 13,294
‎15-05-2017 09:39 PM

Yes you can buy any membership that you want each month.

You just need to ensure that you buy a Guido membership on the membership renewal date nearest to your departure date if you want to be able to use your 48 SIM while roaming abroad in the EU.

A month on from when the Guido membership activates it expires and you can revert to Don membership.

Memberships always run for a month and cannot be terminated prematurely and replaced by a new membership.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Roaming

Coach
Posts: 10
‎15-05-2017 10:33 PM
Yes, thank you for the help
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Re: Roaming

The Legend
Posts: 13,294
‎15-05-2017 11:55 PM

Glad it helped.

 

You seem to be using an iPhone in which case you should also be aware of this issue when roaming:

 

 

Hope this hepls.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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