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SIM deactivated

VarijaR7866
Newcomer

‎02-11-2023 12:40 PM

Hi,

Recently I lost my SIM, so I blocked my old SIM and ordered new one. Though I ordered new SIM more than a month ago, I didn't received my new SIM. As I opted auto debit, money from my account is automatically debited with a SIM card with me. How do I deactivate this auto debit option. I tried to deactivate it in my 48 account in payment details section but currently that option is disabled. Thank you

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1 REPLY 1

dalyer
The Legend
The Legend

‎02-11-2023 12:55 PM - edited ‎02-11-2023 12:56 PM

You'll probably need to contact 48 support about these two issues:

  • Why your replacement SIM never arrived
  • Why the membership auto-renewal option is disabled (this probably gets disabled when you block a SIM when requesting a replacement?)

See the link in my signature below or email them at support@48months.zendesk.com

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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