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Re: Top up

Coach
Posts: 14
‎14-07-2017 08:01 PM
I was expecting 1gb but it says 845.3 mb. Normally when I top up the whole bar lights up green but the bar is jus under half
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Re: Top up

[ Edited ]
The Legend
Posts: 13,521
‎14-07-2017 08:12 PM

Could that be the remainder of your 1GB data addon and your additional membership 1GB allowance will kick in if/when that add-on expires or gets used up?

Maybe it works like that rather than the two being added together even if that might make more sense?

If in doubt ask 48 support.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Top up

Coach
Posts: 14
‎14-07-2017 08:35 PM
Thanks Dalyer been in contact with them 2 days ago and heard nothing back!! Thanks for all your help
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Re: Top up

The Legend
Posts: 13,521
‎14-07-2017 08:47 PM

I would have expected them to respond sooner than that.

Maybe try the chat facility during support office hours (offline now I think)?

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Top up

Coach
Posts: 14
‎14-07-2017 08:50 PM
Will do, thanks again
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Re: Top up

Coach
Posts: 14
‎16-07-2017 01:32 PM
Dalyer was very helpful but still never got to the bottom of my query. 48 support never even answered my email!!!! Dead loss there!! So not marking as resolved or accepting as solution
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Re: Top up

The Legend
Posts: 13,521
‎16-07-2017 01:37 PM
Did you try the support chat facility @bernieg?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Top up

Coach
Posts: 14
‎18-07-2017 07:59 AM
Hi Dalyer, I wrote a comment yesterday but it seems to have disappeared. I only wrote them an email. How do I use the support chat facility? I have no idea, sorry. Thanks for all your help
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Re: Top up

The Legend
Posts: 13,521
‎18-07-2017 08:18 AM

What address did you send the email to?

Normally you contact support via this page (option 3) or using the chat facility that appears on the left hand side of the page during support office hours.

 

http://www.48months.ie/help#ask-a-48-agent

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Top up

Coach
Posts: 14
‎18-07-2017 09:42 AM
I typed in 48 support and it gave me 3 options. I picked the last one, which was an email option. Wrote what my problem was and never heard a thing back. So I sent another this morning and now waiting to see if I get a response. Thanks for always getting back to me. Maybe you should look for a job at 49!!! At least you answer questions 👍🏻
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