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Unable to make calls/texts all day

Hot Rod
Posts: 9
‎09-11-2018 11:22 PM
Ok,so I renewed my subscription at around 10am,and the subscription top up hasn't even shown up on my account yet - 12 hours later,I've been unable to make calls/texts all day,I've spoke to 3 different online reps since 10am this morning and was told by the 1st one - oh it'll take 4/5 hours the systems are updating,and now over 12 hours later it's still the same,this is totally unacceptable,unable to make calls/texts all day!!!! Anyone else have these problems?
Posted from Generic Android 2.0
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Unable to make calls/texts all day

Hot Rod
Posts: 9
‎09-11-2018 10:28 PM
Ok,so I renewed my subscription at around 10am,and the subscription top up hasn't even shown up on my account yet - 12 hours later,I've been unable to make calls/texts all day,I've spoke to 3 different online reps since 10am this morning and was told by the 1st one - oh it'll take 4/5 hours the systems are updating,and now over 12 hours later it's still the same,this is totally unacceptable,unable to make calls/texts all day!!!! Anyone else have these problems?
Posted from Generic Android 2.0
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Re: Unable to make calls/texts all day

Average Joe
Posts: 1
‎09-11-2018 11:45 PM
I have a similar problem... Any word when it will be resolved?
Posted from Generic Android 2.0
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Re: Unable to make calls/texts all day

Hot Rod
Posts: 9
‎10-11-2018 12:08 AM
I was initially told 4/5 hours at 10 am Fri morn m8, we're now in2 sat morn,so god knows?spose when ur told a lie often enough u start believing it????
Posted from Generic Android 2.0
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Re: Unable to make calls/texts all day

The Legend
Posts: 14,177
‎10-11-2018 05:13 PM
@miqui did you contact 48 support?
See the link in my signature below.
The chat facility is probably best when available.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: Unable to make calls/texts all day

The Legend
Posts: 14,177
‎10-11-2018 05:13 PM
@acelt67 did you get sorted yet?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: Unable to make calls/texts all day

Hot Rod
Posts: 9
‎10-11-2018 05:21 PM
No still in limbo
Posted from Generic Android 2.0
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Re: Unable to make calls/texts all day

The Legend
Posts: 14,177
‎10-11-2018 05:26 PM
That's poor form alright.
Did support confirm that it's a problem at their end rather than something else?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: Unable to make calls/texts all day

Hot Rod
Posts: 9
‎10-11-2018 06:29 PM
They did mate,though it's little comfort to me being unable to make calls/texts or use the internet,I'm literally not able to take this phone out and about,as it's no use whatsoever
Posted from Generic Android 2.0
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Re: Unable to make calls/texts all day

The Legend
Posts: 14,177
‎12-11-2018 09:12 AM
A few more people have reported the same thing in separate threads.
I.e. they bought a new membership but it hasn't registered on their account and so they cannot use any services.
Had anybody managed to get this sorted through 48 support?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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