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Unable to pay - problem is at 48's end

Hot Rod
Posts: 6
‎10-10-2018 08:44 AM

Like some other posts that I can see here, I've had trouble renewing / paying for my membership recently. This arose in the last few weeks as I needed to get a new debit card due to my old one being used fraudulently (elsewhere). Of course, my auto-renew then didn't work. I then find that I cannot used my new (AIB Visa Debit) card to pay with 48 as it fails the security test.

 

I've contacted AIB and they say there is no problem at their end and that the problem is that 48 are trying to put through a 'test' transaction of €0.01 - but the (updated?) Verified By Visa system will only recognise test transactions of €1.00 or more. This will of course happen to anyone using a new card so we can expect to see more of these threads. 48 support were no help - perhaps they might see this and get their act together?!

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Re: Unable to pay - problem is at 48's end

The Legend
Posts: 14,109
‎10-10-2018 09:31 AM
I've never had any problem with using new cards on 48 with verified by visa enabled.
I don't believe that there is a €1 limit on transactions as you were told.
Just recently PayPal and Leap Card did smaller than €1 transactions on my card that worked fine.
If AIB as opposed to visa are imposing a €1 limit on transactions then that's presumably your problem?

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Unable to pay - problem is at 48's end

Hot Rod
Posts: 6
‎10-10-2018 09:34 AM

I can only repeat what I've been told by AIB. They say they are not blocking anything and that it is Verified by Visa blocking the €0.01 test transactions - note the limit apparently only applies to test, not actual, transactions. I am using the card as per normal elsewhere so the funds etc aren't the issue! Maybe it's anew thing - I dunno, but it only arose when I got a new card last week.

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Re: Unable to pay - problem is at 48's end

The Legend
Posts: 14,109
‎10-10-2018 09:48 AM

 

Ask AIB to point you at the relevant Verified by VISA terms and conditions.

I'm very skeptical about what they're saying to be honest.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Unable to pay - problem is at 48's end

Hot Rod
Posts: 6
‎10-10-2018 09:54 AM

I'll ring them again later but it seems a bit of a 'random' reason if not true. Also, I haven't had problems elsewhere (inlcuding foreign use last few days) so presumably the problems are in some way 48 - related?

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Re: Unable to pay - problem is at 48's end

The Legend
Posts: 14,109
‎10-10-2018 09:57 AM

I've been given bogus info by banks and other service providers enough times to maintain skepticism when what they say doesn't obviously add up and isn't backed up with independently verifiable info.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Unable to pay - problem is at 48's end

Hot Rod
Posts: 6
‎10-10-2018 03:57 PM

AIB have confirmed that the problem lies with 48 Months. Again, they're putting through test transactions of €0.01 which is below the Verified by Visa threshold (which is actually €0.12, not a euro - I may have misheard last time). The new threshold came in at some stage in 2016, so people registering a new card with 48 since then will fail the authorisation. Apparently, this is all in the Verified by Visa T&Cs which 48 are signed up to! Maybe their staff might see this and sort it, seeing as they haven't addressed the issue with the ticket I raised last week? Or just add Paypal as an option......

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Re: Unable to pay - problem is at 48's end

The Legend
Posts: 14,109
‎10-10-2018 04:10 PM
Did they give you a link to the relevant terms and conditions?
Seems odd that they'd arbitrarily choose €0.12 as the limit?
What would it be in, say, US$, GBP£ etc...?
I'm sure that I registered a new card since 2016 and didn't have any problem.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Unable to pay - problem is at 48's end

Hot Rod
Posts: 6
‎11-10-2018 08:52 AM

I think you're being a bit ambitious looking for such info from a call centre employee! In the absence of any other info, best I can make out is that it's 48's problem - I haven't had issues elsewhere. Maybe if they would respond to my ticket we could get somewhere....

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Re: Unable to pay - problem is at 48's end

Hot Rod
Posts: 6
‎22-10-2018 03:27 PM

Just to note that, despite repeated enquiries, I have not had a response from 48 Customer 'Service' on this matter since - last message from them was Oct 9th.

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