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topped up phone monday,not on account yet

Average Joe
Posts: 1
‎12-07-2017 10:36 AM
 
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Re: topped up phone monday,not on account yet

The Legend
Posts: 13,292
‎12-07-2017 11:45 AM

What exactly do you mean by "topped up" here?

Membership purchase?

Add-on purchase?

Cash credit balance topup?

What does your My 48 account page say about your current membership status and expiry date?

 

http://www.48months.ie/my-48

 

Does it list any "next" membership and start date?

What about your allowance balances and cash credit balance?

What does your My History page say about recent payments/purchases?

 

http://www.48months.ie/my-48/my-history

 

If you bought a new membership and it has started yet then could it be because your current membership has not yet expired?

Memberships always last a full month even if you have used up your membership allowances.

In that case you need to buy topups and not a new membership in order to use the relevant services.

Buying a new membership does not terminate a current one before the membership month is up.

The new membership will "stack" to kick in when the current membership eventually expires.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: topped up phone monday,not on account yet

The Legend
Posts: 13,292
‎12-07-2017 02:28 PM

Did that help at all @rita?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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