30-04-2013 12:17 PM - last edited on 09-08-2016 02:55 PM by sheena48
In order to get your calls/texts/internet to work, topping up is not enough; you’ll need to convert the top up into membership. 48 have memberships which are bundles of calls, texts and internet. You’ll need to buy a membership each month to have these active.
You can buy your membership straight away with your payment card without topping up your account, just click here to get started.
Remember that things like MMS, international calls etc. will be charged from your credit balance though, so we recommend that you top up your balance by €2 or €3 as well as your membership for any extra charges you might need. You can click here to top up your balance.
So if you for example want to buy the Don membership, you can top up by €23, then convert the €20 into your Don membership and then you’ll have the remaining €3 on your account if you ever need it for something extra. Simple!
There are a few things to check in this case.
Has your membership expired yet?
If you’ve bought a new membership and you’re not able to call or text, chances are your old membership hasn’t expired yet. Your new membership will only kick in once your current membership expires. You can check out when that is here.
Has your account been suspended?
48 have a fair usage policy. If you’re in breach of this then your membership might be suspended. You should have got plenty of warning about this from the care crew. If you’ve been suspended, nothing you can do now but wait until your current membership expires so that your next one can kick in.
Has your membership been processed?
When you check your 48 account here, can you see that you have a valid membership or do you see that it is still “processing”? If it hasn’t been too long best to leave it to fix itself. If you’re waiting for more than a couple of hours then it’s best to get on to the care crew here.
Remember your membership will only run out the day that it expires.
So if your membership is set to expire on the 15th of August, it will only expire between 10 PM and 11.59 PM and your new membership will kick in once your current membership expires.
48’s Standard Membership (300 mobile calls & all texts to all networks for 10 eur per month) is exclusively available to members who joined 48 before the 5th of March 2013. So if you joined after this date, you won’t be able to get this, sorry!
If you tried to pay your membership and were overcharged, chances are that you’ve accidentally bought more memberships that you were meant to.
When you buy a membership it is “stacked” in your account and will only kick in once your current membership expires. You can check that out on My 48.
So if that happens, then you’ve just bought yourself some extra membership – no harm done!
If you haven’t bought more membership that you’ve meant to, then you might have been overcharged. Best thing to do now is to contact the care crew here so they can sort that out and get your money back to you.
Has the membership started already, or is it queued to start at a later date? Remember, buying a new membership won’t automatically cancel the current one. When you buy a new one it is “stacked” in your account until your current membership expires.
If it's started already:
Sorry about that, but if you’ve bought the wrong membership then you’ll just have to wait it out for the month until it runs out!
If your membership is queued:
If the membership is queued get in touch with the care crew. We might be able to get it cancelled if there is enough time.
If the membership you’ve got doesn’t have everything you need then you can get yourself some add-ons here.
Still confused? Something not working the way it should?
We've got a bunch of extremely knowledgeable people on our community, it's the best place to find more explanation and help. Give it a try!
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19-05-2014 05:16 PM
19-05-2014 05:16 PM