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Posts: 347

Getting an error message on my phone

[ Edited ]

 

 

Phone asking for a network code/unlock code

More info

 

This message usually means your phone is locked to your old network.  We do warn you about this before joining!

 

Read our unlocking FAQ to find out how you can fix this.

 

 

Phone saying network locked

More info

This message usually means your phone is locked to your old network.  We do warn you about this before joining!

 

Read our unlocking FAQ to find out how you can fix this.

 

 

Phone asking for a restriction code

More info

This message usually means your phone is locked to your old network.  We do warn you about this before joining!

 

Read our unlocking FAQ to find out how you can fix this.

 

 

Phone saying SIM locked

More info

This message usually means your phone is locked to your old network.  We do warn you about this before joining!

 

Read our unlocking FAQ to find out how you can fix this.

 

 

Phone saying invalid SIM

More info

First thing to try is taking your battery and SIM card out.  Give the SIM a gentle wipe and after 10 seconds put the SIM and battery back in.

 

Still not working?  This could be for a number of reasons so we have a little checklist for you below.

 

 

1. Did you get the phone unlocked?

Yes - Good.  Next question.

No – Time to sort that out.  Check our unlocking FAQ.

 

 

 

2. Have you registered your SIM yet? 

Check My 48 for any messages about the SIM activation.

 

Got a message - Get the care crew on the case http://help.48months.ie/tickets/new.

No messages - Read on

 

 

 

3. Try taking your battery and SIM card out.  

Give the SIM a gentle wipe and after 10 seconds put the SIM and battery back in.

 

Did it work?

Yes – Happy days!  You’re welcome.

No – Keep reading.

 

 

 

4. Are you using an iPhone?

Yes - Try the steps in this guide

No - Onto number 5....

 

 

5. Try your SIM in another unlocked phone

Time to nick your mates for a few minutes.

 

Worked - Must be a phone problem.

Didn’t work – Time to replace the SIM.  Get one here https://www.48months.ie/help/losthandset.

 

 

Phone saying no service

More info

First thing to try is taking your battery and SIM card out.  Give the SIM a gentle wipe and after 10 seconds put the SIM and battery back in.

 

Still not working?  This could be for a number of reasons so we have a little checklist for you below.

 

1. Is your SIM active?

Yes - (next question)

No - This guide shows you how to get your SIM up and running

 

2. Are you in the middle of transferring your number to 48?

Yes - Hang in there.  Service will return when we have completed the transfer.

No – (next question)

 

 

3. Do you have coverage?

You will need to make sure you are in an area with O2 coverage.  You can check here.

 

Coverage good (head to next question)

Poor coverage - You need to be in an area with Three coverage.

 

 

4. Has your 48 SIM ever worked?

Yes - Has anything changed recently?  New phone?  Updated phone software?

No – (Onto the next question)

 

 

5. Is your phone unlocked?

Yes - (next question)

No - Did you miss the memo?  It has to be unlocked to work with 48.  Head here.

 

 

6. Does the SIM work in another unlocked phone?

Yes - Not nice news but looks like an issue with your phone.

No - Time to order a replacement SIM. 

 

 

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