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Re: Voicemail

Anon
Posts: 0
‎31-08-2016 12:44 PM
Hi I Am in the process of setting up my voicemail on iPhone 5s and entered all the options. However when I go to access my voicemail it says I need a pin or mmi code ? Can you please help its urgent
Posted from Apple iPhone
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Re: Voicemail

Anon
Posts: 0
‎31-08-2016 12:45 PM
Firther to my previous message it is now saying my account is locked? Please help
Posted from Apple iPhone
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Re: Voicemail

[ Edited ]
The Legend
Posts: 13,640
‎31-08-2016 12:52 PM

What are the exact messages that you are getting and where/when do you get them - e.g. on the phone, when accessing your account online etc?

Screenshots would be ideal if possible.

How exactly are you trying to access your voicemail when you have problems?

The only way to access 48 voicemail is to dial 171.

In case it's relevant be aware that iPhone/iOS Visual Voicemail will not work with 48's voicemail service:

 

https://support.apple.com/en-ie/HT201436

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Voicemail

[ Edited ]
Rock Star
Posts: 889
‎31-08-2016 12:57 PM

Hi

Re the voicemail query, maybe this is relevant:

http://community.48months.ie/t5/Need-Help/Voicemail-Setup/m-p/23259#M7097

 

http://community.48months.ie/t5/Most-Popular-Questions/How-do-I-use-my-Voicemail/m-p/27113#

 

Edit:
As mentioned in reply post above, can you further explain the 'account locked' issue in as great of detail possible?

 

Contact 48 for a new voicemail Pin.

 

http://www.48months.ie/help#ask-a-48-agent

Posted from Google Nexus 5
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Re: Voicemail

Anon
Posts: 0
‎31-08-2016 01:04 PM
When I dialled my voicemail number it asked me to enter a code and I entered my pin code 3 times however kept saying it was then incorrect and locked my account. When I dial my voicemail number now it says my account has been locked and to contact a 48 agent.
Posted from Apple iPhone
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Re: Voicemail

The Legend
Posts: 13,640
‎31-08-2016 01:07 PM

What PIN did you enter?

Your SIM PIN[1]?

If so then that's not the correct one.

My recollection is that the first time you access voicemail you are prompted to enter a new PIN that you then use from then on (unless you change it).

It should all be explained in the FAQ:

 

http://community.48months.ie/t5/Most-Popular-Questions/How-do-I-use-my-Voicemail/m-p/44#U44

 

If you have locked yourself out of voicemail then you need to contact 48 support as the FAQ says:

 

http://www.48months.ie/help#ask-a-48-agent

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Voicemail

The Legend
Posts: 13,640
‎31-08-2016 10:45 PM

Did that help at all?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Note 3
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Re: Voicemail

Anon
Posts: 0
‎01-09-2016 08:40 AM
Yes got it working thanks a mill Smiley Happy
Posted from Apple iPhone
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Re: Voicemail

The Legend
Posts: 13,640
‎01-09-2016 09:19 AM

Glad you got sorted - what was the problem?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Voicemail

Average Joe
Posts: 1
‎19-12-2016 02:59 PM
Hi. My voicemail has been temporarily locked because I couldn't remember my password. I'm not actually sure if I ever set up a password for my voicemail to being with. Can you help me with this?
Thanks in advance
Posted from Apple iPhone
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