There are a few things you need to remember: - Don't select the "Lost your phone or SIM" option; - Fill out the form and when you get the SIM, don't activate it. - Get back to the care crew with the 19 digit number on the back of it and we'll get it linked up to your account.
The above is really important - we'll get you sorted when this new SIM arrives.
Apologies again but get straight back in touch when the SIM arrives.
I have a spare SIM can I use it?
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