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So you’ve forgotten your PIN number? Tut tut! Well never worry, we’ll sort it.
Check your SIM card packaging:Firstly, check the packaging you got your SIM in – your PIN will be printed inside it. PIN1 is the code you’re looking for.
But you’ve thrown it away? Read on then…
Use your PUK code to access your phone:Now, we don’t actually keep your PIN on file since you can change it, so we’ve got your PUK.
So, you'll need to block your PIN (yes, block it!) – so keep entering it incorrectly until you’re asked for the PUK code. That’s where your 48 account comes in.
To get your PUK, login to your 48 account, head to “My Details” and you’ll see it there (it’s an 8 digit number), or else click here.
Enter your PUK and that’ll be you back up and running.
If that PUK gets blocked, then you'll need a new SIM card - find out about getting a replacement here.