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My membership started today, but I didn’t get my minutes

[ Edited ]
Crew Member (retired)
Posts: 177
‎25-09-2015 01:32 PM

 

If your existing membership is due to expire today it will not run out until close to midnight.

 

So say your membership is set to expire today it will only expire between 10 PM and 11.59 PM.  If you have bought a new membership today it will be "queued" to start when the current one ends.


If it goes past midnight and your new membership still hasn't kicked in then you can put in a request with the care crew here.

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