Remember to enable data roaming on your phone too – it’s also required for internet to work (and won’t be costing you any extra, we’re just roaming on our parent network).
After checking these and you find the internet is still not working, it’s time to ask for a little help. You can post a new question on the community here and our Helper members will help you out to the best of their ability.
Or you can contact the care crew here in case the issue is account-related. Include the following details:
Date you bought your membership or internet add-on
The type of phone you have
Full list of settings you saved into your phone
Do you have data roaming switched on
Do you have an internet signal (e.g. shows “H”, “3G”, “E”, “G” or “o” depending on the speed of internet)