16-12-2013 02:58 PM - last edited on 26-06-2014 01:52 PM by Denise
If you are getting a shiny new phone and need a new type of SIM for it just follow the steps below.
2. Go to step 1, select 'Swap my SIM - I need a new type of SIM' and hit continue.
3. On the 'Order a replacement SIM' form, pick your SIM type and fill in your delivery address. Make sure you select the correct SIM type for your new phone. Order a "dual SIM" if you need a micro SIM. Proceed by clicking on the 'Send me my new SIM' button.
4. When you get your new SIM – log back in to Change My SIM and go to Step 2 where you can activate your SIM. You will need to enter the six digit registration code on the SIM card.
Your new SIM should be up and running in 10 minutes. Your number and membership or credit will transfer to the new SIM.
You can only Swap to a SIM you have ordered through the Change my SIM section. If you use a SIM you have lying around or you use the Free SIM page your number and account won’t transfer. If this happens you will need to contact customer care.
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28-04-2014 05:05 PM - edited 28-04-2014 05:08 PM