16-12-2013 02:58 PM - edited 14-04-2014 12:01 PM
If you are getting a shiny new phone and need a new type of SIM for it just follow the steps below.
Simply select Swap my "SIM - I need a new type of SIM" and proceed by clicking on "Order SIM".
2. Make sure you select the correct SIM type for your new phone and fill in your details:
Proceed by clicking on the "Send me my free SIM" button.
3. When you get your new SIM – log back in to Change My SIM and go to Step 2 where you can register your SIM. You will need to enter the six digit registration code on the SIM card.
Your new SIM should be up and running in 10 minutes. Your number and membership or credit will transfer to the new SIM.
You can only Swap to a SIM you have ordered through the Change my SIM section. If you use a SIM you have lying around or you use the Free SIM page your number and account won’t transfer. If this happens you will need to contact customer care.