Crew Member (retired)
Posts: 177

You took too much money


If you tried to pay your membership and were overcharged, chances are that you’ve accidentally bought more memberships that you meant to.



When you buy a membership it is “queued” in your account and will only kick in once your current membership expires. You can check that out on My 48.



So if that happens, then you’ve just bought yourself some extra membership – no harm done!



If you need to cancel one or more memberships get in touch with our excellent care crew who can cancel any queued memberships.  You can so that here.



If you haven’t bought more membership that you’ve meant to, then you might have been overcharged. Best thing to do now is to contact the care crew here so they can sort that out and get your money back to you.

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