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Can't connect to the internet

ilse
Newcomer

Hi, I have a samsung galaxy ace and my internet has suddenly stopped working on my phone, have checked all the of the following...

 

  • My membership is in date
  • Have the correct internet setings
  • Have data roaming switched on
  • Don't have any internet signal

 

I've been with 48 months for a while and never had any problem previously, I did just do a clean up of my phone to try create extra space so am wondering if I deleted something by accident...any ideas???

2 REPLIES 2

dalyer
The Legend
The Legend

Are you absolutely sure that your settings are still correct?

I would recommend deleting any APN(s) that you have and starting again.

Follow the instructions here:

 

http://community.48months.ie/t5/Need-Help/Internet/m-p/34493#M12560

 

What exactly did you delete from your phone during the cleanup?

 

If all else fails  then you may need to contact 48 support directly:

 

http://www.48months.ie/help#ask-a-48-agent

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Did that help at all?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.