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No signal abroad

rexfitzpatrick
Visitor
Hi I'm in the Canary Islands and I can't get any network. I have paid my roaming bundle. I briefly get connected to moviestar network for a few signals. Then I go back to searching.... Again. My friend is fine on moviestar. She is an 02 customer. I'm on iPhone 5. Thanks
5 REPLIES 5

dalyer
The Legend
The Legend

iPhones can need activation on a new network to work properly. This may be the case here. This may require some cash credit and maybe a wifi connection or a sync with iTunes.

 

http://community.48months.ie/t5/Need-Help/iPhone5/m-p/31261#M10171

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

rexfitzpatrick
Visitor
I have 78cent credit and I have my wifi. I'm on a weeks holidays so don't have laptop to sync itunes. That would be very akward of you had to do that every time??. Thanks anyway

dalyer
The Legend
The Legend
OK. It's not certain that iPhone activation is the issue here.
But that's an inconvenience with iPhones and new networks in some situations.
Do you have a current valid membership?
Does anybody else have an unlocked phone that you can try your sim in?
If all else fails you might need to contact 48 support for advice:

http://community.48months.ie/t5/Need-Help/How-to-get-help/m-p/4038#U4038

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

anthony
Visitor
I tried my sim in my partners iPhone 5. Now hers does the same as mine: two fecked fones 😕
Hers was working five connecting to VodafoneES.
No like mine it is trying to contact to moviestar but failing.

dalyer
The Legend
The Legend
The usual iPhone hassle when roaming...
See here:

http://community.48months.ie/t5/Need-Help/iPhone5/m-p/36082#M13865

As I say there you'll have to try until you can catch the relevant option.

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.