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frucked my new sim registration ? help

Anon
Not applicable

Hey so I ordered a micro sim for my new phone moto G and went to activate it but I didnt choose replacement simn I choose activate SIM  😞  now it will not let me choose that option I get this error

 

Oops! You got an error!

This SIM can't be registered at the moment. Visit our Help section

 

any help ??

1 ACCEPTED SOLUTION

dalyer
The Legend
The Legend

You'll probably have to contact 48 support to get this sorted out and your account linked to the new micro SIM - assuming that this can be done after the new micro SIM has been activated as a new rather than replacement SIM.

 

How to get help

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

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5 REPLIES 5

dalyer
The Legend
The Legend

You'll probably have to contact 48 support to get this sorted out and your account linked to the new micro SIM - assuming that this can be done after the new micro SIM has been activated as a new rather than replacement SIM.

 

How to get help

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Anon
Not applicable

assuming it can be fixed - it does .. 

assuming it cant .. not so much 

 

thanks 

If it doesn't work then you'll probably have to order another SIM and this time correctly register it as a replacement rather than a new SIM. But 48 support should be able to advise tomorrow.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Anon
Not applicable

so maybe it just takes a while or maybe some genius techie was working over night but when I woke up this morning all was well and my phone was working.

 

Happy Happy my phone works !

 

Thanks

Al.

Glad to hear it's working.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.