48 Community

eson · ‎16-11-2014

I'm trying to put credit on my account but it keeps saying I can't due to "security limitations". What does that mean and what do I do?

dalyer · ‎16-11-2014

Not sure but maybe 48 requires 3D Secure/Verified by VISA verification of transactions and you don't have this enabled on your card?

Did the card ever work for payments on 48 or any other online outlet?

You might need to contact your bank to ask them if it's a problem at their end.

And/or contact 48 support to see what they say.

Until the issue is sorted you cound alternatively topup by voucher and then buy stuff from your credit balance online or by text:

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

"Security Limitations"