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Account won't update

kevinfarrell10
Newcomer

‎16-09-2014 11:45 PM

I am a new customer, and my sim has just been activated but I cannot buy membership as my account has not been updated. It still says wait for your sim to be activated. My old sim has lost its signal. The text said it will be 30 minutes to update but its been 4 hours
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1 REPLY 1

dalyer
The Legend
The Legend

‎17-09-2014 12:10 AM

Could be the same sort of problem that several other people have reported over the last few days with the purhcase/payment pages and accounts updating after purchases etc. Best bet is probably to log a support query to get 48 support to look at this for you.

 

How to get help

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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