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Cant send text messages

Anon
Posts: 0
‎21-10-2013 11:48 AM

Hi, my text messages wont send. Im on the €10 deal and when I check my 48 online it says

 

Current: The Guido
until 23/10/2013 at 11:59pm 

 

I can check my balance OK so not sure what is going on with my texts. I have no issues with coverage as I can make calls.

 

Im using android btw.

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Accepted Solutions

Re: Cant send text messages

Anon
Posts: 0
‎25-10-2013 11:52 PM

Ok so got it fixed. Found one other post on another forum with a similar issue online; deleting all messages from inbox that were stuck in "sending" seems to have fixed it.

 

Glad this is over. Thanks for the help anyway.

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Re: Cant send text messages

The Legend
Posts: 14,433
‎21-10-2013 12:03 PM

Can you still make calls? If not (and you still have call minutes left) then any chance you breached the fair usage limits and got barred? 

 

Fair Use Policy/ Acceptable Use Policy

 

You might need to get onto 48 support to get them to look into this for you:

 

How to get help



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Cant send text messages

Anon
Posts: 0
‎21-10-2013 12:07 PM

No ive said in the OP, that I can still make calls and use 3G no problem. All my texts are just stuck on "sending". I havent sent that many texts this month, maybe 50 or so so cant imagine ive gone past the fair use policy limit.

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Re: Cant send text messages

[ Edited ]
The Legend
Posts: 14,433
‎21-10-2013 12:19 PM

Sorry - missed the comment about being able to make calls.

Assuming it's not some local/handset issue you should probably get onto 48 support for assistance.

If you haven't tried already try a reboot just in case...

Is the SMSC OK? Dial *#*#4636#*#* and then go to Phone information > SMSC > Refresh to see what it is on an Android phone. It should be +353894300000 (or maybe "+353894300000",145).



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Cant send text messages

Anon
Posts: 0
‎24-10-2013 02:48 PM
I'm still having this issue and its head wrecking. I've contacted support but still have no reply. Is there a number I can ring?
Posted from Google Nexus 4
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Re: Cant send text messages

[ Edited ]
Rock Star
Posts: 889
‎24-10-2013 03:13 PM

Hi eanan

Did you try using you own handsets message settings menu... this happened to me too & i tried the smsc refresh to no avail... but!

When i used my message settings>message centre number>input +353894300000 it worked!!!

Hey-its worth a shot!

:-)

Posted from Samsung GT-I9100
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Re: Cant send text messages

The Legend
Posts: 14,433
‎24-10-2013 03:14 PM

@eanan wrote:
I'm still having this issue and its head wrecking. I've contacted support but still have no reply. Is there a number I can ring?

If none of the above advice works (did you check your SMSC etc.?) then you will have to wait for 48 support to get back to you. There is no phone number to call - all support is done online/electronically with 48.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Cant send text messages

Rock Star
Posts: 889
‎24-10-2013 05:40 PM

 

Follow up:

 

 

Any progress since?

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Re: Cant send text messages

Anon
Posts: 0
‎25-10-2013 11:24 PM

Everytime I try to enter that in SMSC section it says "update error". My current SMSC is: "+353894300000",145

 

And I cant seem to change it.

 

I tried my sim in another phone, and it worked fine, so its my phone then.

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Re: Cant send text messages

The Legend
Posts: 14,433
‎25-10-2013 11:34 PM

Your SMSC is correct so there is no need to update it.

I can't understand why you cannot send text messages so... Man Frustrated



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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