Showing results for 
Search instead for 
Do you mean 
Reply

Credit gone missing

Average Joe
Posts: 1
‎05-04-2016 07:48 AM
Hello i need go renew my Guido membership today i topped up my accont by €10 yesterday but when i clicked buy membership it said i have only €9.75 in my account i tried to buy another €1 off my saved card but when i do my balance only goes up by 1c?Please help thank you
Posted from Apple iPhone
Reply
0 Likes

Re: Credit gone missing

The Legend
Posts: 13,524
‎05-04-2016 09:01 AM
An international text costs 25c so maybe you sent one and that explains the drop from €10 to €9.75?
If you use an iPhone then such a text could have been sent automatically as part of the Apple iPhone activation process which send a UK SMS.
Did you just join 48 and do you use an iPhone?
If that doesn't explain it then you must have used some other service that was charged to your credit balance.

I don't understand the second problem.
You can't top up by less than €1.
Check your My History page in your My 48 online account to check what payments/purchases are listed.
If necessary contact 48 support for an explanation.

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Micromax A310
Reply
0 Likes

Re: Credit gone missing

The Legend
Posts: 13,524
‎05-04-2016 04:42 PM

Did that help at all?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Reply
0 Likes

Announcements
If you haven't already registered, now is a good time to do so. Register now >>
Order a free SIM
Earn some extra credit or cash with MatesRates!
Unlock your phone
Ask the community