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I have just topped up with 10 euro credit i bought from the shop and its say membership not paid

Anon
Not applicable
 
1 ACCEPTED SOLUTION

dalyer
The Legend
The Legend

Topping up is not the same as buying membership.

 

How do I top up? Overview of the top-up payment op...

Everything about membership

Where has my credit gone?

 

Dial *100# and see what your credit balance is.

 

Handy short-codes

 

If (as I expect) it's €10 or more then text Guido to 1745 to buy Guido membership.

If you want another membership type then text the appropriate code:

 

How do I buy stuff by text?

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

View solution in context

4 REPLIES 4

dalyer
The Legend
The Legend

Topping up is not the same as buying membership.

 

How do I top up? Overview of the top-up payment op...

Everything about membership

Where has my credit gone?

 

Dial *100# and see what your credit balance is.

 

Handy short-codes

 

If (as I expect) it's €10 or more then text Guido to 1745 to buy Guido membership.

If you want another membership type then text the appropriate code:

 

How do I buy stuff by text?

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

blath_1
Newcomer
I topped up by ten euro and it's in my account on this but I keep texting guido to 1745 and it says I dont have enough credit , HELP!

Anon
Not applicable
hi Blath_1,

if you still have had no luck with this, please try contact a member of the tech crew. use the link in my signature to raise a ticket!

hope this helps.

What is your credit balance?

Dial *100# and hit call to get it.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.