I paid for "The Don" ??? Not working

[trycan]

Hello Crew & helpers 

I paid for "The Don" Earlier , It Went Threw cos I got the following page after saying it was a success!! The Money Was taken from credit card cos I got that checked? But it Says on my 48 page Im still on "The Guido" what is going on ? Please help??

[Anon]

yea like that happened to me aswell there yday..dunno what's going on?

[dalyer · Accepted solution]

My guess is that you bought the Don membership while your existing Guido membership still had time to run to the end of its monthly period. Buying a new membership does not prematurely terminate a current membership that still has time to run. It will stack and kick in when the current membership has expired. If you have used up calls/text/data allowances on a current membership then you may need to buy add-ons to tide you over. Buying a new membership such as the Don will not help immediately - only when the current membership runs its course.

Hope this helps.

[warrick]

IT DOES NOT KICK IN ON DATE ITS SUPPOSED TO

[warrick]

Next: The Don  
until 01/01/2014 at 11:59pm 

paid

your usage

CALLS
remaining: 0 mins

 No CALLS WTF I paid €20 on 1/11/13 for it to roll over and why NO rollover

AND 48 dont care , you have MY money for this since 1/11/13 and I HAVE NO SERVICE 

so happy I GAVE YOU MY MONEY IN ADVANCE, YOU have a Prima facia duty of care,

and you have broken the terms of OUR contract by NOT supplying service paid for

[emermoran20]

Hi, I am a new customer from today and paid for the Don also. I too have no service whatsoever. I too would also like an explaination.

[antonio2012]

yea like that happened to me aswell there yday..dunno what's going on?

[Anon]

I paid 20 euro for one month and it nat working ..It want let me to cal

[dalyer]

As I said above - are you buying the membership when you already have an existing membership active with time to run until it expires after a month? if so then the new membership will stack and become active only when the current one expires.

Hope this helps.

[Anon]

I received a message today to state that I have only three minutes left.

This is absolute lunacy. You can see possibly from my previous requests that all I have had from 48 in the last few months is absolute inconvenience.

I have been paying for membership in advance that are not being acknowledged and worse still Im being put on the wrong price plans.

I had an issue with this previous that instead of receiving my Standard membership which I click on when paying, I get put on Guido.

I made a request with regard to this issue before and ye instructed me to make sure I paid standard membership and NOT guido.

This time I methodically ensured that it was the standard membership that I was paying for, I had even gotten assisstance from a friend and I 100 per cent paid for my standard membership only to receive a message today saying my minutes are nearly up.

As I said before this is lunacy when my money is being wasted on a plan I never requested?

Please sort this matter as a matter of absolute urgency ASAP as I cannot survive anothe period of time unable to make calls that I have paid for!!!