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Internet not working

Average Joe
Posts: 3
‎21-11-2017 01:34 PM
I have a Samsumg J5 (2016) and my data isn't working properly. I'm on the guido membership and definitely have data left. I have gone to the online configurator and when I do this it works but then the next day the same thing. I have re configured it approx 15 times in the past 3 weeks.
Anyone else have this problem?
Thanks
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Re: Internet not working

The Legend
Posts: 13,524
‎21-11-2017 01:40 PM
Unfortunately this is a common problem with Samsung phones where they spontaneously lose the internet settings.
There are lots of reports of this problem worldwide (and here) and no fail-safe solution from Samsung.
You'll probably need to contact Samsung support our the seller of your phone for advice on how to address this.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.

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Re: Internet not working

The Legend
Posts: 13,524
‎21-11-2017 01:40 PM
Unfortunately this is a common problem with Samsung phones where they spontaneously lose the internet settings.
There are lots of reports of this problem worldwide (and here) and no fail-safe solution from Samsung.
You'll probably need to contact Samsung support our the seller of your phone for advice on how to address this.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: Internet not working

Average Joe
Posts: 3
‎21-11-2017 01:44 PM
Ok
Thanks a mil Smiley Happy
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Re: Internet not working

The Legend
Posts: 13,524
‎21-11-2017 01:47 PM
The only thing that I can suggest is that you make sure that your phone is using the very latest software from Samsung.
Their support site should have details about how to check and upgrade if necessary.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: Internet not working

The Legend
Posts: 13,524
‎22-11-2017 09:57 AM

Did that help at all @grace_airey?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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