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Internet stopped working Moto G

rmm
Average Joe
Posts: 1
‎09-04-2018 08:54 AM

I noticed that my internet stopped working on Saturday and hasn't worked without WIFI properly since (although seemed to for a bit on Saturday afternoon).  Two of my siblings who both have Moto G phones had the same issue - although I don't think it necessarily has anything to do with the phone.  I have tried contacting 48 but it won't allow me to contact them. Any suggestions? Thanks a million

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Re: Internet stopped working Moto G

The Legend
Posts: 13,377
‎09-04-2018 10:30 AM

Any chance the phones got a software update that caused problems?

Try deleting any APN(s) that you have configured and reconfigure your settings from scratch and see if that helps.

 

http://community.48months.ie/t5/The-Knowledgebase/My-Internet-is-not-working/ta-p/45928

 

If not then you'll need to contact 48 support.

See the link in my signature below.

What do you mean that "it won't let me contact them"?

How exactly were you trying to contact support and what happened?

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Internet stopped working Moto G

The Legend
Posts: 13,377
‎09-04-2018 12:57 PM

Did that help at all @rmm?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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