Showing results for 
Search instead for 
Do you mean 
Reply
Highlighted
Accepted Solution

Moving my number

Average Joe
Posts: 1

Hi, I have registered my 48 number, and have only 2 days to move my previous number to the 48 network, but when I click on the "Move my Number" tab the message that comes up is: 
"Oops! You got an error! 
Sorry! You don't have access to this page...."

 

I don't want to loose my previous number as I have has it for years.

 

Can you advise me what to do?

 

Reply
0 Likes

Accepted Solutions

Re: Moving my number

Anon
Posts: 0
this seems to be an issue that occured during the number porting process.

are you sure you followed all of the steps?

Also, are you able to receive/make calls/texts on your old number?

If not, this implies that your number is still being ported.

Try restarting your phone, removing and replacing your sim card, and resetting network settings.
If none of the above help; please contact a tech agent by using the "Ask an Agent" link below in my signature!

View solution in context


All Replies

Re: Moving my number

Anon
Posts: 0
this seems to be an issue that occured during the number porting process.

are you sure you followed all of the steps?

Also, are you able to receive/make calls/texts on your old number?

If not, this implies that your number is still being ported.

Try restarting your phone, removing and replacing your sim card, and resetting network settings.
If none of the above help; please contact a tech agent by using the "Ask an Agent" link below in my signature!

Re: Moving my number

Anon
Posts: 0

I want to keep my old no  0879487009 please 

Re: Moving my number

The Legend
Posts: 12,807

You need to submit a porting request - see here:

 

How do I keep my old number?

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Reply
0 Likes
Announcements
If you haven't already registered, now is a good time to do so. Register now >>

Order a free SIM
Earn some extra credit or cash with MatesRates!
Unlock your phone
Ask the community