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My Roaming wont work

bucketface
Newcomer
I'm in the US and my roaming add ons wont work it just eats up my credit. None of my calls or my texts have been used and I have been making a few. I bought them online and so far all the details are there and confirm they have been paid. Please help!
1 ACCEPTED SOLUTION

dalyer
The Legend
The Legend

@bucketface wrote:
I'm in the US and my roaming add ons wont work it just eats up my credit. None of my calls or my texts have been used and I have been making a few. I bought them online and so far all the details are there and confirm they have been paid. Please help!

That is correct. When roaming in some places (e.g. US) all services will be charged from your credit balance and are not covered by your membership allowances or (EU) roaming add-ons.

 

http://www.48months.ie/boiler-plate/other-call-charges

 

When you're roaming in the USA or Canada you'll pay:

 

Making calls and calling your voicemail€1.99
Receiving calls€1.89
Sending texts39c
Receiving textsFree

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

View solution in context

4 REPLIES 4

Anon
Not applicable

dalyer
The Legend
The Legend

@bucketface wrote:
I'm in the US and my roaming add ons wont work it just eats up my credit. None of my calls or my texts have been used and I have been making a few. I bought them online and so far all the details are there and confirm they have been paid. Please help!

That is correct. When roaming in some places (e.g. US) all services will be charged from your credit balance and are not covered by your membership allowances or (EU) roaming add-ons.

 

http://www.48months.ie/boiler-plate/other-call-charges

 

When you're roaming in the USA or Canada you'll pay:

 

Making calls and calling your voicemail€1.99
Receiving calls€1.89
Sending texts39c
Receiving textsFree

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Anon
Not applicable
Im sending message to uk and wont send at all ive bought eu roaming add ons?


@rosha wrote:
Im sending message to uk and wont send at all ive bought eu roaming add ons?

See here:

 

http://community.48months.ie/t5/Need-Help/eu-roaming/m-p/12217#M3541

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.