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My free calls are gone and I am payed up till 13/05/2014 and my membership is up at 11.59 2 night ho

Anon
Not applicable
My free call are gone and I am payed up till 13/05/2014 how long befor I get them back my membership is up 2 night at 11.56 can ye help me get my calls back
1 ACCEPTED SOLUTION

dalyer
The Legend
The Legend

When your membership expires at 23:59 tonight your next/queued membership will kick in and you will then have your new membership allowances. In cases when you use up membership allowances before the membership month is up you can buy add-ons to tide you over to the end of the membership month.

 

http://www.48months.ie/boiler-plate/add-on-rules

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

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7 REPLIES 7

dalyer
The Legend
The Legend

When your membership expires at 23:59 tonight your next/queued membership will kick in and you will then have your new membership allowances. In cases when you use up membership allowances before the membership month is up you can buy add-ons to tide you over to the end of the membership month.

 

http://www.48months.ie/boiler-plate/add-on-rules

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Anon
Not applicable
Well the same thing is after happen agen my calls and intnet is gone I could do with geting them back for work hope you can help me out thank you for your time

Not sure what you mean.

As far as I can see your original problem was that your new membership allowances were not available because your current membership had not yet expired. Not that anything had "disappeared". So there was no problem in the first place - just a misunderstanding about how monthly membeship works?

 

In this latest case you are saying that your calls and internet are "gone".

Perhaps you just used them up and need to buy add-ons to tide you over until the end of your current membership at midnight on 13th May 2014?

 

http://www.48months.ie/boiler-plate/add-on-rules

 

Maybe clarify what your online account says about your membership type, expiry date and data/mobile calls/tests/landline calls balances.

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Anon
Not applicable

Is there way you can help me get my calls and internet back I am up to date with membership just ran out this month hope you can help me this time.And how do I get the network unlocking coade for samsung ace GT S5830i imei ****** hope I can get the coade for the phone thank you

 

 

Edit / personal details removed. -Marion

dalyer
The Legend
The Legend

If you used up your calls etc allowances for this month then you need to buy add-ons to tide you over to the end of your membership month as I posted above.

To unlock a phone have a look at the unlocking faq but 48 don't provide unlock codes so you need to get it done elsewhere.

 

How to unlock your phone

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Anon
Not applicable
I blocked my sim and can I get the puk number plz


@goodman99 wrote:
I blocked my sim and can I get the puk number plz

Duplicate post - I already answered your other one here:

 

http://community.48months.ie/t5/Need-Help/48-Community-Helpers/m-p/29251#M9436

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.