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No service and 3G not working

Hot Rod
Posts: 6
‎19-02-2015 01:37 PM
Hi,
I bought the guido membership on the 6th February and the internet data was never applied to my account. Now I have no service since early this morning.
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Re: No service and 3G not working

The Legend
Posts: 13,860
‎19-02-2015 06:28 PM

There are two issues here:

 

  1. No service: Are you getting any signal [bars]? If not then what networks do you see when you manually scan for networks? Can you see/connect to 48 or O2 if 48 is not listed? If not then what happens? Has anything changed on your phone - e.g. software update? Can you use any services at all? What does your online account say about your membership status? Any chance you breached the fair usage limits and got barred?

  2. Internet: did you ever configure your internet/APN settings? This is required for internet access to work:

    http://community.48months.ie/t5/Need-Help/nexus-5/m-p/33205#M11511

If necessary contact 48 support for assistance:

 

http://www.48months.ie/help#ask-a-48-agent

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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